How to Cancel My RoomRaccoon Subscription

RoomRaccoon is committed to providing the best service and honouring our customers by enhancing their experience as hoteliers. If you would like to cancel your RoomRaccoon package, please follow the steps below.

All cancellations must be requested at least 30 days before the end of the current calendar month. This means that your package will still be active/billable for a full calendar month after you request the cancellation. Once you confirm your cancellation in writing, no additional invoices will be generated unless they pertain to the cancellation period.

Submit a Support Ticket via the Help Centre

Please submit a support ticket via the Help Centre requesting a cancellation.

Important to note before cancelling: 

• Google Hotel Ads (GHA) and invoices: If Google Hotel Ads (GHA) is activated, a single invoice for all outstanding GHA bookings will be issued upon cancellation. Please note that the cancellation cannot be processed if there are any unpaid invoices.

• Confirmation and Form Submission: To confirm your cancellation, please provide written authorization by completing the cancellation form (which will be provided to you by our Customer Support Team once you reach out)

• Data Export: During the notice period, we recommend exporting all necessary data such as bookings and reports. We understand that this process involves critical data, so please ensure you download any files, invoices, reports, etc., required for your records before the account is closed.