How to Cancel My RoomRaccoon Subscription

Modified on Wed, 22 Feb, 2023 at 4:54 PM

RoomRaccoon is committed to providing the best service and honouring our customers by enhancing their experience as hoteliers. If you would like to cancel your RoomRaccoon package, please follow the steps below.


All cancellations must be requested at least 30 days before the end of the current calendar month. This means that your package will still be active/billable for a full calendar month after you request the cancellation.

Submit a Support Ticket via the Help Centre

Please submit a support ticket via the Help Centre requesting a cancellation.


Step 1: Click on Submit a ticket in the Help Centre

Step 2: Fill out the details and choose “Subscription” in the category field

Step 3: Submit the ticket. One of our customer support consultants will get in touch with you. 



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