Understanding Your Monthly Invoice and Payment Process

Modified on Wed, 26 Nov at 4:24 PM

Starting January 2026, RoomRaccoon will issue monthly (non-annual) invoices following a clear and automated billing schedule. This guide explains when invoices are issued, how payments are collected, and what happens if payments fail.

Invoice Issuance

When: Invoices are issued automatically on the 4th Wednesday of each month.
How: The system first checks your RaccoonPay balance to cover your invoice total.
- If your RaccoonPay balance covers the full amount, no further payment is needed.
- If there’s a remaining balance, the system will collect it using your saved payment method.

Payment Methods

RoomRaccoon supports two secure payment methods:

1. RaccoonPay Balance (Primary method)

Your available RaccoonPay funds are automatically used first to settle your invoice.

2. Automatic Payment Collection

If your RaccoonPay balance does not cover the full amount:

For EU/EEA customers (EUR): Payment is collected via SEPA Direct Debit five days after your invoice date.
For customers outside SEPA regions: Payment is collected automatically using your stored card (processed by Stripe).

Failed Payments & Late Fees

If your payment fails, RoomRaccoon will:

Situation	Action	Next Step
SEPA Direct Debit fails	A 5% late fee is applied	Update your IBAN and pay manually
Card charge fails	The system retries automatically up to 4 times over 2 days	If all retries fail, a 5% late fee applies and you must pay manually

Payment Reminders

If your invoice remains unpaid after the automatic collection attempts:

Day	Action
Day 9	1st payment reminder email
Day 14	2nd reminder email
Day 20	Final reminder and account temporarily blocked until payment clears

2026 Monthly Billing Dates

Invoices are always issued on the 4th Wednesday of each month. Here are your invoice dates for 2026:

28 January 2026
25 February 2026
25 March 2026
22 April 2026
27 May 2026
24 June 2026
22 July 2026
26 August 2026
23 September 2026
28 October 2026
25 November 2026
23 December 2026

Need help with your invoice or payment?

Visit your Billing page in RoomRaccoon or contact our Support Team.