What are the different password options in my RoomRaccoon account? 

In RoomRaccoon you have two password options; the general password, and the individual employee passwords. 

The general password is the administrator password which gives one full control and access to all RoomRaccoon settings. The individual employee passwords allow logins per person. Find out more about the different login levels here. 

How to change the general login password? 

Please note: this can only be done if you login by using the primary email address (usually the same as your billing or the initial email that was used to create your RoomRaccoon account). 

1. Navigate to Settings > Logins 

2. Fill in the new password in the ‘manager password’ field > Submit. 

3. You will now have successfully changed the password. 

My employee forgot their password. What to do now? 

Make sure you are logged in as a manager.

1. Navigate to Settings > Logins 

2. Find the employee in the login list 

3. Click on the envelope icon > this will send a new password to the email address of the employee. 

I forgot the general password to my RoomRaccoon account?

Please use the ‘Forgot password’ option on the login screen. If this fails, please reach out to our Customer Support team to help you regain access to your account.