How does the Expedia integration with RoomRaccoon work? 

You're in charge of pricing and occupancy management by simply sending your rates, availability, and restrictions to Expedia. RoomRaccoon's Channel Manager will automatically update any bookings and changes made to the reservations on Expedia. 

Note: Expedia’s integration with RoomRaccoon is a two-step process, so the connection must be requested on both platforms. 

Important to know

• You can only sign up for Expedia on a weekday.

• There is no added cost to connecting with booking channels through RoomRaccoon.

• Changing the pricing model to Occupancy Based is an automatic step. However, you may contact Expedia to speed up the process or try adding RoomRaccoon as your channel manager. After that, you should receive an error message that a case has been created for changing the pricing. Sometimes that error message doesn't appear after the first try of adding RoomRaccoon as your channel manager in Expedia, but the second. When a request to change pricing to OBP is made, be sure to request for the change to be made on Property as well as Rate level.

How to Connect to Expedia

Before you connect to Expedia, you need to set up your rates in RoomRaccoon.

• Read more about setting up your rates here. 

• We recommend you use derived rates for your channels.

If you do not use derived rates, first we may ask you to fix your structure before setting up the connection. 

Adding existing Expedia reservations into your RoomRaccoon calendar

With Expedia reservations, we usually import the reservations manually through the import sheet during implementations, or you do it manually. If you do not add the reservations by yourself in RoomRaccoon in the future or provide us with the import sheet during the implementation, RoomRaccoon is not responsible for overbookings or any other issues you could face.

IMPORTANT: Any modifications for these manual reservations in the future need to be done manually as we do not have a way of changing that for you.

Requesting RoomRaccoon as Channel Manager in Expedia 

1. Access your Partner Central account.

2. Select Room and Rates.

3. Click on Expedia Connectivity Settings.

4. Choose RoomRaccoon and check all the boxes to have the complete connection (prices and availability).

Requesting the connection through the Helpcentre 

After you've completed the steps above, the last step is to provide us with the information so we can complete the integration for you. 

In the Expedia portal you need to follow the steps below: 

1. Click on rooms and rates

2. Click on room types and rate plans 

3. Get the information for each Expedia room ID and match them with the RoomRaccoon category name.

4. Check that all the rate plans match the ones you have in RoomRaccoon and remove the rate plans that you do not want. 

5. Provide us with the commission percentage that you have with Expedia so we can reflect that properly in all of your reservations.

Your commission agreement:

1. Going to the Expedia Partner Central

2. Clicking on the Help and support tab on the left

3. In the quick tasks on the right, you will see "view agreement" highlighted text. Click on it and you will have the information about your commission