How to Connect to Expedia

Modified on Thu, 08 Jun 2023 at 09:23 AM

Expedia is an internationally trusted online travel agency (OTA) that will promote your property to millions of travellers worldwide. Expedia has access to over 200 travel sites, receives over 600 million monthly visits, and has a global footprint in 70+ countries. This channel will not only increase your property's visibility and increase your bookings, but it will also serve as a great platform for gathering guest reviews. 


How does Expedia integration with RoomRaccoon work?

The Expedia integration for RoomRaccoon is a simple and automatic solution to maximise occupancy, expand your revenue, facilitate the booking experience, and globalise your hotel's reach. 

You're in charge of pricing and occupancy management by simply sending your rates, availability, and restrictions to Expedia. RoomRaccoon's Channel Manager will automatically update any bookings and changes made to the reservations on Expedia. 

Note: Expedia’s integration with RoomRaccoon is a two-step process, so the connection must be requested on both platforms. 

How to Connect to Expedia

Before you connect to Expedia, you need to set your rates in Room Raccoon.

How to set up your rates in RoomRaccoon?

RoomRaccoon works with derived-based pricing, meaning we would need a rate for each occupancy. We always advise you to use the derived rates to make your life easier. See the examples below to fix your rate plans:

How it should look like:

How it shouldn't look like:

In this case, we recommend creating a rate plan for all the OTA channels or only for Expedia and then using the derived rates for the 2nd, 3rd, 4th, or any other guest numbers you have. 

If you do not put a price, the derived rate will be the same amount as the rate plan you are deriving it from. (In the examples above, 1 guest is the base rate, and 2nd, 3rd, or 4th guest rates are derived, with the 2nd guest being the same price, and 3rd being 25$ more expensive, and the 4th being 50$ more expensive than the 1 guest rate plan)

If you do not do this step, we will ask you first to fix your structure for everything to be properly set up.

Adding existing reservations into RoomRaccoon

With Expedia reservations, we usually import the reservations manually through the import sheet during implementations, or you do it manually. If you do not add the reservations by yourself in RoomRaccoon in the future or provide us with the import sheet during the implementation, RoomRaccoon is not responsible for overbookings or any other issues you could face.

IMPORTANT: Any modifications for these manual reservations in the future need to be done manually as we do not have a way of changing that for you.

How to request RoomRaccoon as a Channel Manager on Expedia?

Step 1: Access your Partner Central account.

Step 2: Select Room and Rates.

Step 3: Click on Expedia Connectivity Settings.

Step 4: Choose RoomRaccoon and check all the boxes to have the complete connection (prices and availability).

Requesting the connection through the Help Center

After you've completed the steps above, the last step is to provide us with the information so we complete the integration for you. 

For Expedia, you need to go to your Expedia partner central and:

Step 1: Click on Rooms and rates

Step 2: Click on Room types and rate plans. 

Step 3: Get the information for each Expedia room ID and match them with the RoomRaccoon category name.

Step 4: Check that all the rate plans match the ones you have in RoomRaccoon and remove the rate plans that you do not want. 

Step 5: Provide us with the commission percentage that you have with Expedia so we can reflect that properly in all of your reservations

You can find your agreement by:

1. Going to the Expedia Partner Central

2. Clicking on the Help and support tab on the left

3. In the quick tasks on the right, you will see "view agreement" highlighted text. Click on it and you will have the information about your commission

Step 6: Send us the information through the Help Centre (Example below)

Example of how you should request the connection: 

“Hi RoomRaccoon Support team. 

Can you please connect our property with Expedia?

I confirm that I have read the Help Center article and added all the Expedia reservations to the system.

Expedia ID: 123456

Expedia commission: 18%

Expedia category ID: 46285328 - RoomRaccoon category: Deluxe Double Room

Expedia category ID: 46285329 - RoomRaccoon category: Junior Suite

I also confirm that all the rate plans on Expedia are in RoomRaccoon with the rate plan names: OTA and OTA non-refundable.”

Good to know

  • Changing the pricing model to "Occupancy Based" is an automatic step. However, you may contact Expedia to speed up the process or try adding RoomRaccoon as your channel manager. After that, you should receive an error message that a case has been created for changing the pricing. Sometimes that error message doesn't appear after the first try of adding RoomRaccoon as your channel manager in Expedia, but the second.

  • You can only sign up for Expedia on a weekday.

  • There is no added cost to connecting with booking channels through RoomRaccoon.

  • For more information requesting the connection, please send us a request by submitting a ticket

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