Managing White Rooms, Grey Rooms, and Conference Rooms in RoomRaccoon

Modified on Mon, 1 Dec at 8:53 PM

Properties use different types of units in RoomRaccoon depending on how they manage accommodation, bookable spaces, and non-revenue areas. This guide explains the difference between the three room types and how the new Grey Room Subscription Policy works.

What changed?

Previously, Grey Rooms were used to manage non-accommodation spaces such as meeting rooms or parking bays. These Grey Rooms were free unless more than four invoices were issued from them in a month. When that happened, the Grey Room became billable.

To remove confusion, simplify billing, and make pricing fair and transparent, we now have a dedicated Conference Room unit type for any space you invoice from.

The new approach is:

1. Grey Rooms are for non-invoiced use only

Use them for temporary holding spaces for reservations on your calendar, parking, storage, or other operational reasons.

2. Conference Rooms are for invoiced bookable spaces

If you charge guests for a meeting room, event space, venue, or any non-accommodation unit, it must be set up as a Conference Room. Conference Rooms are billable at 40% of your subscription tier’s unit rate.

Room Types Overview

Add your three-column table here. Suggested headings:

Room Type	Description	Purpose / When to Use
White Room (Accommodation Room)	Standard accommodation room that can be sold online through the Booking Engine and OTAs, invoiced, and included in occupancy calculations.	Use for any overnight stay unit (rooms, dorms, apartments, suites).
Conference Room	A bookable, non-accommodation space that requires invoicing (meeting rooms, conference spaces, event venues).	Use whenever guests pay for the space. This unit type supports invoicing and follows the same revenue logic as standard rooms.
Grey Room	A non-revenue operational room used to create breaks in the calendar or manage internal spaces that are not sold or invoiced.	Use for holding spaces for reservations on your calendar, parking bays, storage, internal use. These must not be used for invoicing.