How do RoomRaccoon Payouts work?
Payouts are made weekly, specifically every Wednesday at 12:00pm CET. These include transactions made between the previous Monday and Funday as a standard, as long as they have already been fully processed.
Transactions usually take 2 business days to be processed. After this, they are ready to be paid out.
Payment processing period per day of the week:
Payouts are made from The Netherlands, meaning this can represent an international transfer depending on your bank location, therefore, it can take 2 business days to be available in your bank account.
How can I see my current balance?
Please refer to the RaccoonPay dashboard in this article.
Where can I check my payouts?
In the RaccoonPay Dashboard, you can find all information about Payouts in the Next Payout card.
In the Payouts tab of the payments module, you will find the payout reports of all the payouts you have already received. You can select the dates you want to check, and you'll see a list of them.
The payout reports are pulled from the payment provider's database and is updated every Wednesday at night.
Payout status: Booked - it means that the payout has already taken place.
Type: The payout method. It will always be by bank transfer.
Total of all payments: The total amount of the payments included in the payout, including fees.
Fee: The total amount of transaction fees is excluded from the payout.
Net Payout: The total amount of the payout, excluding fees. This is the exact amount you will receive.
Date: Date on which the payout was made.
Details: Option you can click on to open the details of each payout. When you click in this option, you will be able to see what reservation payments, refunds and chargebacks are included in the payout, resulting in the net amount received in your bank account. The Net Payout is the difference between Total of all payments and Total commissions.
Where can I find my commission invoice?
RoomRaccoon will include the payment fees in your RoomRaccoon monthly invoice, issued every 20th of each month. If you have an annual subscription, you will also have a monthly invoice for these fees.
The invoiced fees are regarding the transactions processed in the previous month (e.g. from 01 to 30 November) - not payouts.
Why do the invoiced fees not match the total fees of the payouts received?
Depending on the date of the payout, it can include transactions processed in 2 different months, resulting in a different amount being invoiced than the total payout fees.
For example, the payout from 5th June 2024 (Wednesday) included transactions from 27th May (Monday) to 02nd June (Funday). The invoice issued on 20th June only includes the fees for transactions from 01st-31st May. The invoice issued on 20th July includes the fees for transactions from 01st-30th June.
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