How to Connect to

Modified on Fri, 11 Aug 2023 at 10:18 AM is one of the largest online travel agencies in the world. The powerful booking channel enables properties worldwide to reach a global audience and grow their businesses. 

A few steps need to be taken to set up the connection before RoomRaccoon can map and connect to your account.

Setting up the rates in RoomRaccoon

RoomRaccoon works with occupancy-based pricing, meaning we would need a rate for each occupancy. We always advise you to use the derived rates to make your life easier. 

What are derived rates?

Derived rates modify an existing rate (the base rate). For example, including breakfast would increase the rate. See the examples below to fix your rate plans:

How it should look like:

How it shouldn't look like:

In this case, we recommend creating a rate plan for all the OTA channels or only for and then using the derived rates for the 2nd, 3rd, 4th, or any other guest numbers you have. 

If you do not put a price, the derived rate will be the same amount as the rate plan you derive it from. (In the examples above, 1 guest is the base rate, and 2nd, 3rd, or 4th guest rates are derived, with the 2nd guest being the same price, and 3rd being 25$ more expensive, and the 4th being 50$ more expensive than the 1 guest rate plan)

If you do not do this step, we will revert to you to fix your structure for everything to be set up properly.

Read the following article to learn how to structure your rates

Adding existing reservations into RoomRaccoon

With reservations, it is straightforward. We are importing all your future reservations automatically. You do not and should not import(through the sheet with your implementation manager) or create any reservations from If you do, you must remove all the manual reservations yourself and assign the reservations we add.

Why are we doing this? Because once we import them for you, any modification that comes through from for any of these reservations will automatically reflect in RoomRaccoon, and with manual ones, it will not.

RoomRaccoon is not liable for anything that happens during this process as this is something that the client should be aware of.

How to initiate the connection?

Step 1: Click the "Account" button in the top right corner of your screen.

Step 2: Click on "Connectivity Provider" in the drop-down menu.

Step 3: Click on "Search."

Step 4: Enter "RoomRaccoon" in the search box.

Step 5: Click on "next." All ticks must remain set - including the tick for contents and photos!

Step 6: Accept the Terms and Conditions.

Step 7: You are done when you see this screen.

Requesting the connection through the Help Center

After you've completed the above, the last step is to provide us with the information about what you would like to connect.

Example of how you should request the connection: 

“Hi RoomRaccoon Support team. 

Can you please connect our property with

I confirm that I have read the Help Centre article and did not manually import any reservations from ID: 123456 category ID: 46285328 - RoomRaccoon category: Deluxe Double Room category ID: 46285329 - RoomRaccoon category: Junior Suite

Rate plans to connect: OTA non-refundable with breakfast, OTA non-refundable without breakfast.”

Good to know

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