Coming to your HMS: 30 September 2025

The Mid-stay Move - cut, drag, drop!

The Mid-Stay Move feature is a powerful tool that allows you to seamlessly transfer guests from one room to another during their stay. Instead of manually adjusting dates, creating new reservations, or linking them yourself, the system automates the process for you. Why it’s a game changer:

• Faster operations – Midstay moves now take seconds.

• Simpler workflow – No manual juggling of dates or reservations.

• Fewer errors – The system does the heavy lifting for you.

Learn how to use it here.

A Brand-New Flow for Adding Reservations 

We’ve made creating reservations from the Calendar easier than ever! With just one click, you can now:

• Create single or group reservations in one smooth flow.

• Select different date ranges without starting over.

• Add children automatically if the Child Policy is enabled.

No more jumping between dates or linking separate bookings. Everything happens in one go - simple, fast, and guest-friendly. Learn more here.

Google Hotel Ads Dashboard

The brand new Google Hotel Ads (GHA) Dashboard will give you a powerful, self-service tool to track and optimise direct bookings through GHA. It offers real-time visibility into performance, revenue, and savings without needing marketing expertise.

• Bookings Overview: View total GHA booking value and live reservation statuses from the last 30 days.

• Revenue & Trends: Compare performance periods and identify upward or downward trends at a glance.

• Commission Savings: Understand your cost savings with automatic estimates based on average OTA commission rates.

• Recent Bookings List: Access detailed insights for each reservation including guest info, revenue, and saved commission.

• Self-Service Activation: Instantly activate GHA or explore its impact via a built-in demo mode.

Whether you're already using GHA or just exploring it, the dashboard gives you everything you need to take control of your property’s visibility and revenue. Check it out now!

Creating an invoice never looked so good 

One of the most used flows in RoomRaccoon just got the TLC it deserved.  What’s new when creating an invoice:

• A modern, user-friendly layout

• Easier navigation and input fields

• Clearer overview of invoice details

Multiple Payment Selection Now Possible 

You can now select multiple payments when creating an invoice manually, giving you greater flexibility and control. Learn how to create an invoice here. 

Safeguards for Rate Plan Changes

We’ve introduced a new improvement to protect you from double invoicing: You can no longer change a rate plan once it has already been invoiced. 

• Prevents double invoicing: Ensures revenue is invoiced only once, tied to the original rate plan.

• Reduces billing errors: Eliminates the risk of duplicate check-out invoices.

• Improves financial accuracy: Gives both hoteliers and their accountants confidence in reliable revenue reporting.

With this safeguard in place, the invoicing process becomes more accurate and reliable, helping hotels maintain error-free financial records and saving time on manual corrections.

Suggest an Alternative Property 

For our Multi-property users, we’re introducing a hot new function: Alternative Property Suggestion in your Booking Engine. 

When a guest selects dates that are sold out at one of your properties, our Booking Engine now automatically suggests alternative properties within your portfolio.

• Smart availability check: The system instantly checks availability at your linked properties and shows clear indicators of which ones have rooms available.

• Seamless redirection: If an alternative property is available, the guest is redirected directly to that property’s booking engine with the selected dates pre-filled — making the booking journey smooth and effortless.

• Full control for hoteliers: From your account’s Booking Engine setup page, you can decide exactly which properties should be shown as alternatives. This ensures that only the most relevant and nearby properties are displayed to your guests.

Online Check-Out – Reservation Status Fix

What was happening: Previously, if a guest’s payment failed during the online check-out process, the reservation status was incorrectly marked as "checked-out", despite the guest seeing a payment failure message.

What’s been fixed: The system will now correctly retain the reservation status when a payment fails—no more false check-outs.

Why it matters: With this fix, the check-out status will now reflect reality—improving reliability and confidence in the process. This fix affects all users working with our integrated payments solution. 

Learn more about the online check-out feature here. 

Grey Rooms in your Reservation Dashboard 

No more surprises! From now on, Grey Rooms will also appear in the Arrivals & Departures overview whenever they have an arriving booking. This means that operationally, you’ll see them treated just like regular rooms for arrivals.

• Arrivals: Grey rooms will now show up when guests are checking in.

• Departures: They’ll also appear as departures, even if it’s slightly less relevant since those guests are most likely already gone — but we’re keeping the data consistent.

Please note: There’s currently no visual separation between grey and white rooms beyond the room name itself.

Minibar Reporting for RaccoonHousekeeping 

Your housekeeping team can now easily log minibar consumption directly from the RaccoonHousekeeping app. The flow is just as simple and familiar as our existing  reporting features:

• Title: Give the report a short label (e.g. “3 Items”).

• Description: List the consumed items in detail (e.g. “Beer, Water, Fanta”).

• Photo Proof: Snap a quick picture for visual confirmation.

Learn more about Room Reporting from RaccoonHousekeeping. 

Smarter Room Limits & Instant Upgrades

We’ve rolled out a smarter room management system to give you more visibility and control—while keeping your subscription in perfect sync with your property setup.

• White room limits enforced: You can now only activate rooms up to your current subscription plan.

• Unlimited grey rooms: Continue setting up rooms (inactive) without affecting your plan.

• New usage tracker: See at a glance how many rooms you’ve used and how many are still available.

• Subscription card upgrades: Quick links to pricing and clear actions to upgrade your plan.

• Instant activation: Upgrading your subscription activates extra rooms right away—no wait, no manual steps.

Now you can scale with confidence, stay fully in control, and enjoy a smoother setup experience.

Automatically check-in with RemoteLock 

When a guest uses their RemoteLock key for the first time, the system will now automatically update the room status to “Checked In.” This eliminates the need for manual updates and ensures that the reservation status is always in sync with real guest activity.

• Improved Efficiency: Front desk teams no longer need to manually track key usage.

• Seamless Guest Experience: Guests can walk straight to their room and be instantly recognized as checked in.

• Operational Accuracy: Ensures the system reflects the true occupancy status in real time.

Read more about RemoteLock here. 

Dormakaba Saflok Now Live

We’re excited to welcome Dormakaba Saflok to the RoomRaccoon Marketplace—one of the world’s most trusted electronic door lock systems for hospitality.

• Expanded smart lock options: More flexibility for hoteliers to choose your preferred access solution.

• Seamless check-in & access: Automate room entry and reduce front desk admin.

• Trusted globally: Dormakaba is widely used in hotels around the world—now fully integrated with RoomRaccoon.

• Plug-and-play setup: Enjoy smart connectivity with minimal fuss.

Find out more about Dormakaba here.