The RaccoonHousekeeping Mobile View is designed specifically for housekeeping and maintenance staff. While staff log in the same way as other users, their interface is different—optimised for task management on any web browser. No app installation is required, and it works seamlessly on mobile devices.

This mobile view allows your team to receive, update, and complete tasks quickly and efficiently, ensuring smoother operations across your property.

Features of the Mobile View

Room & Task Management

• Room List – Displays all rooms assigned to staff.

• Task List – Shows cleaning type, number of guests, and check-in/out times.

• Smart Tasks – Tasks assigned to specific housekeepers appear directly in the mobile view.

• Status Indicators – Icons highlight statuses such as ready-to-clean, do not enter, or guest declined cleaning.

Cleaning Actions

• Start/Stop Cleaning – Track cleaning times (up to 120 minutes; configurable in RHK settings).

• Skip Cleaning – Choose a reason (e.g. DND, declined, late checkout, maintenance).

Notes

• Any notes added to the reservation are displayed in the overview for housekeeping staff.

Add-Ons

• Items that need preparation for a reservation (e.g. champagne, extra towels) are shown here.
  

Room Reporting

Housekeeping and maintenance staff can easily report issues through the mobile view:

• Lost & Found – Report found items with details and photos.

• Maintenance – Create repair tickets that managers can assign to maintenance staff.

• Minibar – Report minibar usage with descriptions and photos.

Learn more in our Room Reporting article. 

Adding the Mobile View to Your Device Homepage

For quick access, you can save the RaccoonHousekeeping mobile view as a shortcut on your device’s home screen.

On iOS devices (Safari):

1. Open the mobile view in your browser.

2. Tap the Share button.

3. Select Add to Home Screen.

4. Name the shortcut (e.g. RaccoonHousekeeping) and tap Add.

The bookmark will now appear on your device’s home screen for one-tap access.