The consolidated POS add-ons setting is an optional configuration that allows hotels to group all Lightspeed (K or L) POS transactions—such as restaurant, bar, or retail charges—into a single ticket line on the reservation and guest invoice, rather than listing each individual item separately.

Once this setting is activated in Account Settings > Invoice, RoomRaccoon will automatically consolidate all future POS add-ons into ticket entries. Hovering over a ticket in the reservation detail’s add-on section will reveal the full breakdown of consumed items.

Important to note:

• This setting is global—once enabled, all POS posts will be batched into tickets. You cannot selectively itemise some and consolidate others.

• The change only applies to future POS orders; existing reservations will remain unchanged.

• Tickets can be transferred between rooms/reservations, but cannot be unbatched once consolidated.

With consolidated POS add-ons activated, you can:

• Present a neat, single-line summary (e.g. "POS Ticket #453679-67432")

• Reduce noise in the reservation detail page and invoices

• Retain detailed data for finance teams (while keeping guest-facing views clean)

This is especially useful when handling high-volume transactions (e.g. large dinners or events) that would otherwise clutter the reservation detail in RoomRaccoon and make guest invoices harder to read.

How it works

Setup

• Go to Account Settings > Invoice Section

• Tick the option “Consolidate POS add-ons”

• Once enabled, RoomRaccoon will begin grouping all POS-originating add-ons into single-line tickets

Functionality

• Consolidated POS charges will appear as a single ticket on the reservation folio

• Each ticket includes a ticket number (e.g. "POS Ticket #203")

• Hovering over the ticket in the the RoomRaccoon reservation detail screen reveals all itemised components (e.g. drinks, meals)

• Guest invoices will also show the ticket number only—not individual items

• Guests can still receive detailed receipts via the restaurant POS or upon request

Transfers

• Entire POS tickets (not individual items) can be transferred to another room/reservation—same as standard add-on transfers

• The ticket’s date must remain the same

Reporting & Accounting

• Even when consolidated, each item’s original category is preserved in the backend.

• Reports and revenue attribution by group (e.g. Food, Beverage) remain accurate.

• POS add-ons are pushed to accounting systems with the correct ledger codes, even when grouped.

Guest Visibility

• Consolidated items are shown as “POS Ticket #” on the guest invoice

• Guests who want a breakdown can request a receipt from the restaurant via the POS directly.

• Hoteliers can print the POS receipt directly or reissue it if needed

Best Practices

• Enable consolidation for high-traffic restaurants or venues with long POS bills

• Let front desk and finance teams know they can hover on ticket numbers for full detail.

• Train staff to explain the invoice structure to guests, and redirect receipt requests to the POS to print a detailed receipt.