Different User Logins on RoomRaccoon

With RoomRaccoon, you can customise your user logins to provide access, strict control, and added security measures for specific functions within the system.

Manager

The administrator is granted unrestricted access to all areas of the system and has complete authority to: 

• Manage account settings

• Configure the rate and category types

• Add and remove logins

• Make changes to prices in the rates and availability tab 

• Add connections in Marketplace 

Front Desk Supervisor

The front desk supervisor has the same permissions as the Manager but can not view Account settings.

Front Desk

The front-desk role has the same permissions as the Front-desk Supervisor but can't remove payments or view any reports.

Junior Front Desk

The Junior Front Desk role has the same limitations as the current Front Desk user role, with added restrictions for heightened security.

• Cannot process payments, log payments, or issue refunds.

• Cannot edit or remove add-ons in a reservation.

• Cannot apply discounts to reservations.

• Cannot cancel reservations.

• Cannot create or edit negotiated rates. This new user role aims to provide strict control and added security measures for specific functions within the system.

Housekeeping & Maintenance Staff 

Housekeepers and Maintenance staff will only have access to the RaccoonHousekeeping mobile application.

For more information on how to add a new user please refer to this article.