With RoomRaccoon, you can customise your user logins to provide access, strict control, and added security measures for specific functions within the system.

User Roles and Permissions

Manager

The administrator is granted unrestricted access to all areas of the system and has complete authority to: 

• Manage account settings

• Configure the rate and category types

• Add and remove logins

• Make changes to prices in the rates and availability tab 

• Add connections in Marketplace 

Front Desk Supervisor

The front desk supervisor role should only have view only access to the channel manager incl. all tabs with the exception of Booking.com reviews: they should be able to access and write these.

Further, they do not have access to:

• My property

• Marketplace

• Settings

• Booking Engine

• Reports

• Documents

• Finance

Front Desk

The front-desk role has the same permissions as the Front-desk Supervisor but can't remove payments or view any reports.

Junior Front Desk

The Junior Front Desk role has the same limitations as the current Front Desk user role, with added restrictions for heightened security.

• Cannot process payments, log payments, or issue refunds.

• Cannot edit or remove add-ons in a reservation.

• Cannot apply discounts to reservations.

• Cannot cancel reservations.

• Cannot create or edit negotiated rates. This new user role aims to provide strict control and added security measures for specific functions within the system.

Housekeeper and Maintenance Staff

Housekeepers and Maintenance staff will only have access to the RaccoonHousekeeping mobile application.

Logins

Creating a login

1. Click on the Settings tab at the bottom left of your screen.

2. Click on the Logins tab at the top of your screen.

3. Click on the top right to add a new employee.

4. Fill in the necessary fields, choosing the appropriate access type for the employee.

5. Click Save to view the login details of the added employee.

Adding a user with OIB (Croatian Market)

1. Click the gear icon.

2. Go to the Login tab.

3. Add a new login and enter all necessary information.

4. Enter the OIB number.

5. When entering a booking and clicking on make new invoice, select the individual operator and their OIB.

Changing Passwords

1. Click on the Settings module on the bottom left of the screen.

2. Navigate to the Logins Tab.

3. Enter your new password into the allocated fields.

4. Click Submit.

Removing Employee Access to Emails

1. Click on the Settings tab at the bottom left of the screen.

2. Click on the Logins tab.

3. Click edit on the login.

4. Disable the Receive RoomRaccoon-related emails field.

5. Click Save.

Viewing User Activity Timeline

1. Click on the Settings tab at the bottom left of the screen.

2. Click on the Logins tab.

3. Click on the circle with the clock icon to see the timeline of that user.

4. Once the page loads, select the period (date range) for which you want to see the changes.

5. The dates will load, showing all the changes the user made during the selected period.

Good to know

• If you forget your password, click on the envelope icon to send a new, unique, secure password.

• The main login can track all changes via a timeline icon showing all booking changes made by employees.

• Changing the general password protects previously stored credit card details, accessible only with the old password.

• Property settings, account settings, and the channel manager are protected by the administrator login to prevent unauthorized edits.