What is the difference between group vs linked reservations? 

A group reservation requires all reservations to have the same check-in and check-out dates, whereas linked reservations can have different dates. 

Group Reservations

How do I create a group reservation?

Please follow this article on how to create a group reservation.

Linked Reservations

What are linked reservations? 

RoomRaccoon offers the functionality to link two or more reservations with different dates. This can be for example when a guest has created two reservations with successive dates and they would like to merge them. 

What are the conditions for linked reservations?

To successfully link reservations, please keep the following conditions in mind:

• There may not be a payment or invoice in the reservation that you want to link, payments can only be placed in the main reservation after the linking is complete.

• The reservation cannot be linked to reservations booked through an OTA (e.g. Booking.com) in case of channel changes, the reservation can no longer be processed. To link an OTA reservation this needs to be done from the OTA directly and not via RoomRaccoon.

• The reservation you are trying to link must not yet be linked to other reservations. Reservation A cannot be linked to reservation B if reservation B is already linked to reservation C. You can make a link from reservation B to reservation A.

Why can’t I link this reservation? 

Please check the conditions, it could be you are trying to link a OTA reservation or that it is already linked to another reservation. 

How do I connect two (2) reservations with different dates? 

This can be done by linking the reservations. To do so, follow these simple steps: 

1. Make sure you have the two reservation numbers at hand as well as the booker names. Open the first reservation;

2. Click on the link icon and fill in the booker name of the reservation you would like to link. Check if it's the right reservation by using the reservation number. Make sure to click save. 

3. You will now see that the reservations are linked. You can manage payments and invoicing from within the main reservation. If however, you already have a payment or invoice registered, you cannot link it to the main reservation. 

How do I cancel a linked reservation? 

When cancelling a linked reservation, you have to cancel them individually. Example: when cancelling reservation A, reservation B will not be cancelled automatically. You must go in and cancel reservation B as well. 

Cancelled Reservations

Where can I find an overview of cancelled reservations? 

There are 3 different places in your account where you can find cancelled reservations: 

1. To check for any new cancellations, use the reservations dashboard. 

Go to Reservations module > Reservations Dashboard and scroll down to the new bookings & cancellations section. 

2. Use the calendar if you’d like to know about cancellations on a specific date. 

Go to the Calendar > click on the date you’d like to check for cancellations and open the daily summary. 

3. If you want an overview of all cancellations over a period of time, use the reservations list.

Go to Reservations > Reservations List. Select the period and status ‘cancelled’. 

How do I cancel a reservation? 

To cancel a reservation, all you need to do is change the status of the reservation to ‘cancelled’. 

Important to note: 

• If the booking was made via an OTA, cancellations need to be done on the OTA by contacting OTA and requesting the cancellation. This will then be communicated to RoomRaccoon. 

• Make sure you have set up your cancellation policies for direct bookings. You do this in the Booking Engine module > BE Setup and scroll down to the booking conditions field. More info in this article.