To protect your property’s data and your guests' personal information, RoomRaccoon requires each team member to have a unique login. These measures may seem strict at times—but they’re here to keep your business, your revenue, and your guests safe.

Below are the key policies and reasons behind our security setup:

1. One Login = One Device

Each RoomRaccoon user login can only be used on one device at a time. If someone logs in with the same credentials on a second device, the first session will be logged out automatically.

This helps ensure controlled, traceable access and prevents shared login misuse.

2. Why Unique Logins Matter

Every staff member should have their own login. Here’s why:

• Tracks activity per user (e.g. booking edits, cancellations)

• Supports accountability across your team

• Helps resolve issues faster with clear change history

Shared logins make it impossible to track who did what—and expose you to potential data breaches.

3. The Risks of Sharing Credentials

We’ve seen real-world cases where shared logins led to data loss, booking mistakes, or even malicious access. Without user-specific credentials, it’s impossible to identify who accessed or leaked information.

Your login is your digital key—don’t share it.

4. Auto-Logout for Inactivity

To avoid unauthorised access on unattended devices, RoomRaccoon will log out users after 25 minutes of inactivity.

5. You’re the Data Owner

As the property owner or manager, you are responsible for the GDPR-compliant handling of guest data. That includes names, emails, and payment details stored in your account.

Our security protocols—including login restrictions and session timeouts—are designed to protect both your business and your guests.

6. Two-Factor Authentication (2FA)

2FA is required for all RoomRaccoon users. It adds an extra layer of security even if your password is compromised. Learn how to enable 2FA in Room raccoon

While 2FA significantly strengthens your account’s security, it’s important to understand its capabilities and limitations.

Why 2FA Helps

• Extra Layer of Security: Even with your password, attackers can’t log in without the 2FA code.

• Time-Sensitive Codes: Most codes expire in 30–60 seconds, making them difficult for attackers to exploit.

• Higher Chance of Detection: Unfamiliar 2FA prompts can alert you that your credentials may be compromised.

Why It’s Not Foolproof

• Real-Time Phishing: Some phishing sites relay your login and 2FA code in real-time, gaining access if done quickly.

• Social Engineering: Attackers may impersonate support staff and trick users into sharing codes or approving login prompts.

• Weak 2FA Methods: SMS-based codes are vulnerable to SIM-swaps. Use an authenticator app or security key for stronger protection.

7. VPN Users: Captcha Requirement

If you're accessing RoomRaccoon using a VPN, you’ll be prompted to complete a captcha before logging in. This is an additional security step to prevent bot access and unauthorised login attempts from unknown IP addresses.

Captchas help us verify that it’s really you—even behind a VPN.

By following these login practices, you’re actively protecting your property and ensuring a safe, compliant environment for everyone who interacts with your brand.

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