Phishing is when criminals send emails pretending to be trusted companies. They want you to click a link, open an attachment, or share passwords and payment details. These emails often look professional, so you must check carefully before acting.
Warning signs of phishing
Email asks you to log in, pay, or update details urgently
Sender’s email address does not match the real company
Links point to strange websites (not the official domain)
Unexpected attachments are included
How to check the sender’s email address
Desktop: Hover over or click the sender’s name. Look at the full address, not just the display name
Mobile: Tap the sender’s name to reveal the full address
Be cautious if the address looks unusual (e.g.
support-roomraccoon@mail-scam.com)
How to check where a link goes
Do not click the link
Desktop: Hover with your mouse. Look at the address shown in the bottom corner of the screen
Right-click, copy the link, and paste it into a notes app to see the real URL
Always type the known website directly into your browser instead of clicking links
How to check the website address
Look at the address bar in your browser
Make sure the domain matches the company (e.g.
roomraccoon.com)Watch out for extra words like
roomraccoon-login.comCheck for the padlock icon and click it to see certificate details
If you clicked a phishing link
Change your password immediately on a safe device
Turn on Two-Factor Authentication (2FA)
Inform your manager and RoomRaccoon Support
Forward the phishing email to
data-protection@roomraccoon.com
Best practices for your property
Every staff member must have their own login
Enable 2FA on all accounts
Use strong, unique passwords stored in a password manager
Keep computers and browsers updated
Train all staff on phishing and cybersecurity
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