With the latest version of RaccoonPay, you can start the activation process yourself, without the need to provide any documentation for us to do it for you, guaranteeing access to the status of the entire process.

What do I need to activate RaccoonPay?

You'll need to prepare documents from the legal company, the owners of the company and the bank account where you want to receive payments. See the full list of required documents in the attachment.

How to start the activation of RaccoonPay?

Phase 1 - providing information and uploading documentation

1. Access the Payments module and go to the Onboarding tab. You will see the following:
   
   1.1. Select the correct option of Legal Entity Type in this phase. If the wrong option is selected, a wrong Legal Entity ID will be created and the onboarding process will fail.
   
   1.2. Insert the exact legal name of the company (not commercial) and the country where the legal entity is registered. If you have a property located in a non-supported country, but the legal entity is from a supported one (like the Mozambique example above), the legal entity country must be selected on this step, otherwise the onboarding process will be refused.
   
   
2. When you click Next step, you will be redirected to the hosted onboarding page as below. Click in each one of the sections and fill in the necessary information and upload the requested documents.
   
   
3. When everything is submitted, the information will be reviewed. It takes between 4h and 24h to have an update on whether the information has been verified or if anything else is needed. In the meantime, the status is "in review"
   

   
   Other status of the information validation:

   Unsuccessful: click to open that section and check what information must be corrected.

   Verified: information is validated.

   
   

   
   

   NOTE 

   It is expected that you see several errors in red while your information is being validated, such as the example below. The errors indicate what is wrong with the information/documentation submitted. If this is the case, please follow to step 4 under Phase 2.

   
   
   

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   Phase 2 - verifying the errors, correcting the information and completing the onboarding
   
   

4. You must check what is the status of the validation so you can promptly provide any extra information that may be needed or correct the wrong information, so that the onboarding process can be as quick as possible. For that, you just have to:
   
   4.1. Go to Payments module > Onboarding tab
   4.2. Scroll down until you see the UPDATE button. Click on it to be redirected to the hosted onboarding page.
   
   
   
5. When all 3 sections (Company details, Decision makers and Payout details) are verified, you can move on to the final phase of the onboarding. Click on the button Go back to rms.roomraccoon.com. 
   
   
   
6. You are now in the RaccoonPay Onboarding page. Fill in the missing information and confirm what is already filled in. Click NEXT
   
   
   
7. Select the payment methods you wish to have active
   
   
   
8. Indicate the number of card machines you wish to order
   
   
   
9. Make the final check of the onboarding points in the Onboarding List. When everything is ready, click the button below the list SUBMIT FOR REVIEW AND ACTIVATION. Our team will let you know when RaccoonPay is active.
   
   
   

GOOD TO KNOW

This information applies to the new version of RaccoonPay. If you still have the old version and would like to know more about the latest version, please contact our support team.