What do I need to activate RaccoonPay?

You'll need to provide documents from the legal company, the owners of the company and the bank account where you want to receive payments. See the full list of required documents in the attachment.

For a step-by-step guide on how to onboard, please consult the following article: How To Activate RaccoonPay?

How long does this process take?

It can take less than 24 hours to get the validation if all necessary documentation is correctly provided. However, a delay can be caused when information is missing. 

What is the payout schedule?

Weekly, every Wednesday for fully processed transactions from the previous week (Monday-Sunday). Payout details report can be found in the same Payouts tab within the Payments module.

How do I get the transaction commission invoice?

The transaction commission invoice is issued by RoomRaccoon every month on the 20th and can be found in the Subscription tab of the Settings module. 

The commissions relate to transactions (not payouts) processed in the previous month. For example, the 20th February invoice relates to transactions from 1st to 31st January.

Which properties can activate RaccoonPay?

Properties whose legal company is located and registered in the supported countries can activate RaccoonPay.