In some cases, you may want to remove a payment from a reservation. Whether this is possible depends on several factors. 

Use this guide to determine whether a payment can be deleted from a reservation.

Step 1: What Type of User Are You?

Are you a Manager user?

• Yes → Go to Step 2.

• No → Payments cannot be deleted.

Lower access users can never delete payments.

Step 2: Has the payment been sent through if you make use of an Accounting Connection?  

• Yes, payment has been sent: Payments cannot be deleted, regardless of how they were added. This protects financial reporting and accounting integrity.

• No, payment has not been sent: Go to Step 3.

Step 3: What Type of Payment Is It?

1. Payment processed via a Payment Provider (Adyen, Stripe, Peach, DPO): Payment cannot be deleted.

2. Kiosk payment: Payment cannot be deleted.

3. OTA payment (prepayment info from channel): Payment can be deleted (if not financially locked).

4. Manually added payment: Payment can be deleted (if not financially locked).

Step 4: Is the Payment Financially Locked?

Even if deletion is technically allowed, a payment may still be locked if:

• It belongs to a closed reporting period

• It has already been pushed to accounting

If locked, deletion is not possible.

What If I Cannot Delete the Payment?

If the payment cannot be deleted, the correct solution is:

Add a negative correcting payment.

Example:

• Incorrect payment added: €100

• Add correcting payment: –€100

This keeps your accounting accurate while fixing the reservation balance.