The Raccoon Payments Dashboard is your all-in-one control center for managing payments processed through RoomRaccoon Payments. It gives you real-time insight into guest transactions, payouts, and payment methods—all in one intuitive interface.

Whether you’re checking daily revenues, confirming a guest’s payment, or tracking your next payout, this dashboard keeps you in the driver’s seat.

Why it matters

Managing guest payments can be complex, especially when dealing with multiple channels and methods. The Payments Dashboard simplifies this by:

• Offering real-time visibility on all payment activity

• Breaking down payment volumes and trends

• Showing payout schedules and statuses

• Enabling quick transaction lookups

• Supporting secure in-person card payments

This helps reduce reconciliation time, improves cash flow transparency, and supports faster guest service at check-in or check-out.

How it works

Access it via Payments (Module).

Key features:

• Summary cards: Instantly view total processed payments, upcoming payouts, and 30-day payment trends

• Filter by # of activities: tailor it to your own preference. 

• Payout overview: Check what’s being paid out and view past payout history

• Transaction table: See every payment made—date, amount, cardholder, reservation, payment method, and status

• Search: Quickly locate transactions using filters by reservation number or payment amount

• Slide-out details: Click a transaction to see full details and linked reservation context

Card Machine Payments

• Manual terminal payment request: Use the “+ Card Machine” button to send a payment request directly to your RaccoonCardMachine. The guest can tap or insert their card on the terminal.

• Once the payment is completed, it is instantly recorded in the transaction dashboard and can be linked to the associated reservation, keeping your records seamless and secure.

Best Practices

• Use the dashboard daily to monitor payment inflows and spot discrepancies early.

• Check payout cards weekly to match deposits with your bank.

• Use the search function to respond quickly to guest payment queries.

• For card-present transactions, always process through the RaccoonCardMachine to ensure secure logging and integration with the folio.