New Support Help Centre

Modified on Mon, 20 Feb, 2023 at 10:31 AM

New Support Help Centre Release: 17 January 2023


We have launched our new Support Help Centre, designed to improve our ticketing and customer support processes.


The Support Help Centre will make it easier for customers to submit support requests, track their progress and get the help they need quickly.

 

Our top priority has always been providing excellent customer support, and now, with the new Support Help Centre, we’re better equipped than ever to do just that.

 

Here’s what you can expect from the Support Help Centre:


  • A single point of contact for customer support.

  • An easy-to-use customer portal to view and track your support requests.

  • An educational hub where you can search for help articles and videos for instant information.


How to Submit a Ticket? 

 

You can submit a ticket by following these steps: 


Step 1: Navigate to the question mark in the bottom right corner of your screen; 

Step 2: Click Help Centre;

Step 3: You should automatically be redirected to our new help centre. However, you may be redirected to a login page in some instances (as seen below). You do not have to insert any login details. Simply click on the ‘knowledge base’ at the top of the screen.



Step 4: Change the language of the Help Centre; 

Step 5: View our Help Centre articles in the knowledge base; 

Step 6: View all your tickets;  

Please note that we are still moving your tickets into the new portal. Therefore some may not be visible to you at this stage. But don’t worry; we will still respond directly to all your existing tickets.

Step 7: Submit a new ticket and view the progress. 

 

We’re excited to bring you improved customer support with the new Support Help Centre.


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