RoomRaccoon has a number of support channels to ensure that you are assisted with all functionality that our PMS has to offer.
Help Centre
The Help Centre is a resource used by RoomRaccoon to provide you with support using a number of articles that give step-by-step guides and tutorials on how to easily navigate the PMS, booking engine and channel manager. The Help Centre has extra resources to ensure that you use our product optimally. The Help Centre is the first point of contact should you need assistance and is available to all users of our product.
RoomRaccoon Ticketing System
With RoomRaccoon’s new ticketing system you can easily send RoomRaccoon questions and queries and keep a record of these in terms of the progress on each ticket. The ticketing is available for all RoomRaccoon packages and can be accessed by clicking on the question mark on any of the RoomRaccoon screens.
Phone Support
RoomRaccoon offers telephonic support for premium and enterprise accounts. Our markets have different operating hours however the general operating hours are as follows.
English phone support 17:00 - 22:00
Dutch phone support 09:00 - 17:00
French phone support 09:00 -17:00
German phone support 09:00 -17:00
Italian phone support 09:00 -17:00
Portuguese phone support 09:00 - 17:00
Spanish phone support 09:00 - 17:00
Good to know
For more on RoomRaccoon support, click here.
After 5 PM the team is available for urgent (emergency) calls, after 5pm you will be connected to our global team and the team will be English speaking.
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