RaccoonSite is RoomRaccoon’s built-in website builder. It helps you create a simple, professional hotel website that connects directly to your booking engine.

Your website is automatically pre-filled with key information from your account, such as:

• Logo and colours

• Room categories and images

• Room descriptions

This allows you to launch a website quickly, without needing technical skills.

What you can do with RaccoonSite

With RaccoonSite, you can:

• Create a website connected to your booking engine

• Launch pages quickly using templates

• Edit content with simple building blocks

• Manage multiple languages

• Control what is visible before publishing

• Prepare your site for a custom domain

Activating RaccoonSite

To get started with RaccoonSite, make sure the following is in place:

• RaccoonSite is added to your subscription;

• The RaccoonSite section is visible in your Website Module

• Your room categories include images and descriptions

Where to find RaccoonSite

Go to the Website Module in the left-hand menu. Here you will find:

• Website settings for general website and booking engine configuration

• Booking engine settings for reservation rules

• RaccoonSite to build and manage your website

Important: Your website content and booking engine settings are managed separately, except for the elements in the website settings tab. 

Getting started

Set up your logo and branding 

In the website settings tab, make sure you have set up your logo and branding colours. These will reflect on your website as well as your booking engine. 

Choose and preview a template

Templates control the look and layout of your website. To preview templates:

1. Open RaccoonSite

2. Click Preview

3. Switch between templates;

   • Business

   • Mountain 

   • Forest & wellness

   • Villa

Your logo and colours are applied automatically.

Create your website pages

To get started quickly, you can deploy a standard set of pages:

1. Open RaccoonSite

2. Under Pages, you will see mention ‘no pages yet’ and the option to ‘deploy standard page set’. Click on this.

3. This creates ready-to-use pages that you can edit. 

Please note: these are only available the first time you activate RaccoonSite, so if you wish to use them, do so immediately. 

Alternatively, you can create your website pages one-by-one by adding them.

Manage pages

Change page order

• The order of pages controls your website navigation

• Move pages up or down to update the menu

Publish or unpublish pages

• Published pages are visible on your website

• Unpublished pages are hidden

This helps you prepare content before going live.

Edit page content with blocks

Each page is built using blocks. These are the sections visitors see on your website.

The order of blocks in the editor matches the order on your website.

A full list of content blocks: 

• Hero banner 

• Text block 

• Link

• Video hero

• Photo gallery 

• Booking widget 

• Amenities grid 

• Reviews 

• Room showcase 

• Content showcase

• Image slider 

• Instagram link

• Team showcase 

• Location map 

• Contact form

• Booking popup (note: this is a popup, not a block) 

• Footer 

Hero banner

• Main title and subtitle

• Image or video

• Call-to-action button, usually linking to your booking engine

Room showcase

• Displays your room categories; the photos pull straight from My Property

• Each room includes a Book now button linked to your booking engine

You can configure the room showcase to:

• Display all room categories or selected ones

• Include custom titles and descriptions

Each room links directly to its booking page.

Image gallery

• Upload your images, and show visitors multiple images to scroll through

Reviews

• Upload guest reviews and display them here

Contact form

• Allows guests to send enquiries directly to your property

Add, edit, or remove blocks

Add a block

1. Open a page

2. Select a block type

3. Add your content

4. Click Save

5. Preview the page

Edit a block

1. Click the block

2. Update text, images, or settings

3. Save and preview

Move a block

• Use the arrows to move blocks up or down

• This changes the order on the page

Delete a block

1. Select the block

2. Click Delete

3. Save changes

Manage languages

Enable languages

Languages available in your website depend on your Website settings. In this tab, you need to enable which languages you would like to offer. 

For example:

• If English and German are enabled, you can edit content in both languages

Translate content

Open the page;

• Write your content in the main language first 

• Use the translation option (globe) to fill content across languages

• Always review translations before publishing

Built-in compliance features

RaccoonSite includes:

Cookie consent

• Guests can accept or reject cookies

• Consent is stored automatically

• A cookie policy page is included

Please note: this page is automatically generated and will display in the footer.  

Accessibility

• Supports keyboard navigation

• Helps meet accessibility requirements

Prepare your website to go live

Domain setup

• You need your own domain, purchased externally

• You will receive a CNAME record

• Add this to your domain provider to connect your site

SSL certificate

• Your website will be secured with SSL before going live

Optional features

Booking popup

You can add a popup for:

• Promotions

• Special offers

• Discount codes

This can link directly to your booking engine.

Troubleshooting

RaccoonSite is not visible

Check:

• RaccoonSite is added to your subscription

• You clicked Save

A page is missing

Check:

• The page is published

A block is not showing

Try:

• Save the block again

• Refresh the preview

• Switch templates to test