RaccoonSite is RoomRaccoon’s built-in website builder. It helps you create a simple, professional hotel website that connects directly to your booking engine.

Your website is automatically pre-filled with key information from your account, such as:

• Logo and colours

• Room categories and images

• Room descriptions

This allows you to launch a website quickly, without needing technical skills.

What you can do with RaccoonSite

With RaccoonSite, you can:

• Create a website connected to your booking engine

• Launch pages quickly using templates

• Edit content with simple building blocks

• Manage multiple languages

• Control what is visible before publishing

• Prepare your site for a custom domain

Activating RaccoonSite

RaccoonSite packages

RaccoonSite is available in two package options:

• RaccoonSite: Includes the self-service website builder. Requires 1 upgrade slot.

• RaccoonSite Plus: Includes additional services such as website build support, email hosting, and domain registration. Requires 2 upgrade slots.

However, you can try out RaccoonSite first, without signing up. Only when you would like to publish your site you will have to upgrade. 

Where to find RaccoonSite

Go to the Website Module in the left-hand menu. Here you will find:

• Website settings for general website and booking engine configuration

• Booking engine for reservation rules

• RaccoonSite to build and manage your website

Important: Your website content and booking engine settings are managed separately, except for the elements in the website settings tab. 

Try it out

You can explore RaccoonSite before activating it:

1. Go to the Website module

2. Open the RaccoonSite tab

3. Start building your website

No upgrade slot is required until you publish your site.

Best practice

Before building your website, make sure your room categories include images and descriptions.
 These are automatically pulled into the website builder and improve the final result.

Publishing your website

• To publish your website, 1 upgrade slot is required

• If you prefer a fully managed setup, choose RaccoonSite Plus. Our team will build and register the website for you.

Getting started

Set up your logo and branding 

In the website settings tab, make sure you have set up your logo and branding colours. These will reflect on your website as well as your booking engine. 

Choose and preview a template

Templates control the look and layout of your website. To preview templates:

1. Open RaccoonSite

2. Click Preview

3. Switch between templates;

   • Forest Retreat

   • Noir Paris 

   • Mountain Lodge

   • Villa

Your logo and colours are applied automatically.

Create your website pages

Default website pages

Once you select a template, a set of standard pages is automatically created to help you get started:

• Home page: Your main landing page where guests first arrive

• Rooms: An overview of your room categories

• Dining: Ideal for showcasing your restaurant or catering options

• Contact: Displays your property’s contact details for guests and adds a contact form. You will receive the form as an email to the main account email address. 

Customising your website

• You can edit all standard pages to match your brand and content.

• Use the preview option to review your website before publishing.

Adding new pages

To create additional pages:

1. Click Add page in the top right corner

2. Choose your page type

3. Start editing your content

Manage pages

Change page order

• The order of pages controls your website navigation

• Move pages up or down to update the menu

Publish or unpublish pages

• Published pages are visible on your website

• Unpublished pages are hidden

This helps you prepare content before going live.

Edit page content with blocks

Each page is built using blocks. These are the sections visitors see on your website.

The order of blocks in the editor matches the order on your website.

A full list of content blocks: 

• Hero Banner: Create a stunning first impression with a large image and headline that highlights your property and invites guests to explore.

• Text Block: Add custom text to share your story, welcome guests, or provide useful information about your property.

• Link: Guide visitors to another page, section, or external website with a simple clickable link.

• Video Hero: Bring your property to life with a full-width video that captures the atmosphere and experience of staying with you.

• Photo Gallery: Showcase beautiful photos of your property, rooms, and surroundings in an elegant gallery.

• Awards Showcase: Display logos of awards, certifications, or partners to build trust and highlight your achievements.

• Events Showcase: Promote upcoming events, special occasions, or experiences happening at your property.

• Booking Widget: Allow guests to check availability and book their stay directly from your website in just a few clicks.

• Amenities Grid: Highlight your property’s amenities—such as Wi-Fi, parking, breakfast, or spa facilities—in a clear and visual layout.

• Reviews: Build trust by showcasing guest reviews and testimonials from past stays.

• Room Card: Display a quick overview of a room with key details, perfect for listing multiple room types in a compact way.

• Room Showcase: Present your rooms in more detail with images, descriptions, and features to help guests choose their ideal stay.

• Content Showcase: Feature key highlights such as services, experiences, or unique aspects of your property.

• Image Slider: Display multiple images in a smooth slideshow to showcase your property from different angles.

• Instagram Link: Connect your website to your Instagram profile and inspire guests with your latest photos.

• Facebook Link: Link to your Facebook page so guests can explore updates, reviews, and community engagement.

• Team Showcase: Introduce the people behind your property and create a more personal connection with your guests.

• Location Map: Show guests exactly where you’re located and help them plan their visit with an interactive map.

• Contact Form: Make it easy for guests to send enquiries or get in touch directly through your website.

Hero banner

• Main title and subtitle

• Image or video

• Call-to-action button, usually linking to your booking engine

Room showcase

• Displays your room categories; the photos pull straight from My Property

• Each room includes a Book now button linked to your booking engine

You can configure the room showcase to:

• Display all room categories or selected ones

• Include custom titles and descriptions

Each room links directly to its booking page.

Image gallery

• Upload your images, and show visitors multiple images to scroll through

Reviews

• Upload guest reviews and display them here

Contact form

• Allows guests to send enquiries directly to your property

Add, edit, or remove blocks

Add a block

1. Open a page

2. Select a block type

3. Add your content

4. Click Save

5. Preview the page

Edit a block

1. Click the block

2. Update text, images, or settings

3. Save and preview

Move a block

• Use the arrows to move blocks up or down

• This changes the order on the page

Delete a block

1. Select the block

2. Click Delete

3. Save changes

Manage languages

Enable languages

Languages available in your website depend on your Website settings. In this tab, you need to enable which languages you would like to offer. 

For example:

• If English and German are enabled, you can edit content in both languages

Translate content

Open the page;

• Write your content in the main language first 

• Use the translation option (globe) to fill content across languages

• Always review translations before publishing

Built-in compliance features

RaccoonSite includes:

Cookie consent

• Guests can accept or reject cookies

• Consent is stored automatically

• A cookie policy page is included

Please note: this page is automatically generated and will display in the footer.  

Accessibility

• Supports keyboard navigation

• Helps meet accessibility requirements

Prepare your website to go live

Domain setup

• You need your own domain, purchased externally

• You will receive a CNAME record

• Add this to your domain provider to connect your site

Follow this article for instructions on how to connect your domain to RaccoonSite. 

SSL certificate

• Your website will be secured with SSL before going live

Optional features

Booking popup

You can add a popup for:

• Promotions

• Special offers

• Discount codes

This can link directly to your booking engine.

Troubleshooting

RaccoonSite is not visible

Check:

• RaccoonSite is added to your subscription

• You clicked Save

A page is missing

Check:

• The page is published

A block is not showing

Try:

• Save the block again

• Refresh the preview

• Switch templates to test