How to Cancel a Reservation

Modified on Wed, 12 Apr 2023 at 09:08 AM

You can cancel a reservation on RoomRaccoon by simply changing its status on the reservation and changing it to “cancelled”.

How to cancel a reservation

  1. Click on the reservation in your agenda.

  1. In reservation, change this to “cancelled”

  1. Click on Save.

Please Note: If the booking was made via an OTA, cancellations need to be done on the OTA by contacting OTA and requesting the cancellation. This will then be communicated to RoomRaccoon. 

Good to know

  • For more on setting up booking and cancellation conditions, click here

  • For more on how to manage cancellations from OTA’s click here

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