It’s possible that you’ve clicked on check-out by mistake on a reservation which you wanted to cancel. This means that the room is not available to be booked for the day and cannot be dragged and dropped. If you want to make the room available again follow the steps below.
Click on Reservations on the left of the screen.
Simply open the reservation and scroll to the guest details.
Click on the drop down arrow.
Click the pencil icon and you will be able to change the reservation to another room or a grey room (e.g waiting room).
Grey rooms are rooms not included in the availability. If you place the reservation on this, the room will be available again.
Good to know
Always ensure that you click on the correct room status when changing room status as this can lead to unplanned check-outs and cancellations.
When the reservation is checked-out, the check out invoice will be automatically created. If the guest has no cancellation costs you can credit the invoice.
If you accidentally checked the reservation out instead of checking it in, it's best to leave the reservation in place. It will remain occupied as long as the guests stay.
If you want to check a guest back after you have accidentally checked them out you can contact RoomRaccoon support. Here is a link to a number of support channels that you can use to reach RoomRaccoon.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article