How do RaccoonPay payouts work?
Payouts are made weekly, specifically every Wednesday at 12:00pm CET. These include transactions made between the previous Monday and Sunday, as long as they have already been fully processed.
Transactions usually take 2 working days to be processed. After this, they are ready to be paid out.
Where can I find my commission invoice?
RoomRaccoon will include the RaccoonPay fees in your RoomRaccoon monthly invoice, issued every 20th of each month.
The fees are regarding the transactions processed in the previous month.
Where can I check my payouts?
In the Payouts tab of the payments' module, you'll find a record of all the payouts you have already received. You can select the dates you want to check, and you'll see a list of them.
Here you can instantly see the following:
Payout status
Booked - it means that the payout has already taken place.
Type
The payout method. It will always be by bank transfer.
Total of all payments
The total amount of the payout, including fees
Fee
The total amount of transaction fees included in the payout
Net Payout
The total amount of the payout, excluding fees. This is the exact amount you will receive.
Date
Date on which the payout was made
Details
Option you can click on to open the details of each payout. When you click in this option, you will be able to see what reservation payments, refunds and chargebacks are included in the payout, resulting in the net amount received in your bank account:
GOOD TO KNOW
This payout overview is part of the latest version of RaccoonPay. If you have the old version and would like to know more about the new one, please contact our support team.
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