How to Send a Payment Request?

Once RaccoonPay has been activated you can easily send an email to the guests asking for a payment or prepayment.

How to create a payment request

1. Click on the Documents Module on the left of the screen and navigate to the Set Up tab.

2. Scroll down until you reach the Payment request and click on add new document.

3. Give the document the correct name (this will also be the subject of the e-mail).

4. If necessary, add an appropriate text and click on save.

How to send the payment request

1. Open the reservation or add a new reservation and don't forget to add a booker first with its email filled in.

2. At the bottom right of the page, you will find the option payment | If the payment request has been activated and an e-mail address is present, you will also see the option payment amount.

3. The outstanding amount is filled in automatically but you can also request a partial payment. Fill in the box with 0,00 with the desired amount for a partial payment.

4. Click on the button “Request payment for..” and you will see a pop-up with the proposed mail address. 

5. Click on “OK” and this will send the request.

Good to know

To send a payment request, the reservation must meet the following requirements:

• There must always be a booker in the reservation with an email address (guest12345@ guest.nl is a fictitious email address).

• There must be a due amount in the reservation.

• Once the payment request has been sent, it is not immediately visible in the RaccoonPay overview. Only when the guest pays or cancels the payment is it visible in the RaccoonPay overview.

• The nationality and language of the guest have to be added during the reservation process, to ensure that the nationality related payment method is available when paying a payment request.