What Happens in RaccoonPay When I Change My Bank Account Details

When you change your bank account it is important that you notify RoomRaccoon of this change so that a new account number is added to your RaccoonPay details. To set this up we will need to validate the new banking details which you should provide.

What do we need to set up the new bank account?

The new bank statement requirements:

• Provide RoomRaccoon with a recent bank statement (no older than 6 months), including all required info: business name, IBAN, date and name of the bank.

• New bank statements of E-money banks will not be accepted unless the E-money bank has a valid banking license.

• Personal bank statements will not be accepted.

What else will be asked?

• If there is a new company involved when adding a new bank account, we need the company registration document of this company as well.

• If payouts need to happen on the old bank account until a specific date, RoomRaccoon requires written and signed proof of both parties to work this out.

• If you want to disable your payouts directly, or that we first collect all the information before we proceed with this new validation process.

Good to know

• When setting up a new bank account and upon agreement between RoomRaccoon and the hotelier, payments may be paused until the compliance of the new banking details has been finalised.

• While this is happening hotelier may be able to take payments but RoomRaccoon will wait to pay the funds to the new bank until the compliance has been finalised.