How Do I Initiate a Payment on the RaccoonPay Card Machine?

Modified on Tue, 28 Mar 2023 at 03:40 PM

Take in-person payments quickly and easily with the fully integrated RaccoonPay Card Machine. Follow the 5 steps below to charge the full or partial amount in the guest reservation. 

Download the RaccoonPay brochure here

5 Steps to Take a Card Machine Payment 

Step 1: Click on the relevant reservation 

Step 2: Navigate to the Payment screen and select ‘Card machine’

You can choose to charge the full amount via the RaccoonPay Card Machine, or you can enter a partial amount. The amount entered will be sent to the card machine and shown on the screen.

Step 3: Charge the terminal with one click

Step 4: View your card machine charge 

The payment is immediately visible in the reservation and in the Payment module. 

Step 5: Overview of all card machine charges and response codes

You can view response codes in the Payment module, such as an invalid PIN or insufficient funds. 

Good to know

  • Refund Payments: In RaccoonPay, you can easily enter the card details again to refund part of the total amount. Learn more about processing refunds here!

  • RaccoonPay Activated: RaccoonPay activation is required for the use of the card machine.

  • Card Machine Installation: Please install the card machine according to the FAQs and User Guide provided. Please submit a support ticket if you have any questions regarding the terminal setup.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article