How Do I Initiate a Payment on the RaccoonPay Card Machine?

Modified on Tue, 28 Mar 2023 at 03:40 PM

Take in-person payments quickly and easily with the fully integrated RaccoonPay Card Machine. Follow the 5 steps below to charge the full or partial amount in the guest reservation. 

Download the RaccoonPay brochure here


5 Steps to Take a Card Machine Payment 


Step 1: Click on the relevant reservation 



Step 2: Navigate to the Payment screen and select ‘Card machine’


You can choose to charge the full amount via the RaccoonPay Card Machine, or you can enter a partial amount. The amount entered will be sent to the card machine and shown on the screen.


Step 3: Charge the terminal with one click




Step 4: View your card machine charge 

The payment is immediately visible in the reservation and in the Payment module. 


Step 5: Overview of all card machine charges and response codes

You can view response codes in the Payment module, such as an invalid PIN or insufficient funds. 


Good to know

  • Refund Payments: In RaccoonPay, you can easily enter the card details again to refund part of the total amount. Learn more about processing refunds here!

  • RaccoonPay Activated: RaccoonPay activation is required for the use of the card machine.

  • Card Machine Installation: Please install the card machine according to the FAQs and User Guide provided. Please submit a support ticket if you have any questions regarding the terminal setup.



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