Payment Confirmation Document - FAQs

Modified on Thu, 20 Jun at 8:13 AM

This document is an automated email which sent to guests who have made payment through the payment request document to confirm that the payment was successfully processed. 

Why is this document important to use? 

When a guest makes a payment using the payment request document, it is important that they receive a confirmation of that payment. By setting up the Payment Confirmation document, you can reassure your guests that they will receive a confirmation of payment when they have successfully completed their payment. Online security is an important issue these days and we want to reassure your guests. 

When should I use this document?

Only when you have set up the payment request document, the payment confirmation document will be sent automatically. Please note: this document will not be sent if a guest makes a payment in the online check-in or booking engine.

Where do I set up this document?

Like all documents, set these up in the 'Documents' tab. Make sure you set it for all necessary languages.

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