How to Set Up and Send Booking Confirmations : RoomRaccoon Help Centre

Setting Up the Booking Confirmation

Access the Documents Tab
Navigate to the Documents tab on the left side of your dashboard.

Add a New Document
Click on the + Document Tab in the top-left corner to create a new document.

Customize Your Content

Name your document.
Add personalized content in the "Custom Content" box. You can use the Automatic Template or insert your own text and copy-paste any relevant presets.

Choose Settings

Select the document type (e.g., Booking Confirmation).
Choose the desired language(s) and whether the document applies to specific rooms or all rooms.

Save Your Document
Once everything is set up, click Save.

When Are Booking Confirmations Sent?

Automatically Sent:

Direct Website Bookings: Guests receive an automatic confirmation immediately after making a reservation on your website via the Booking Engine.
Booking.com Bookings: These are confirmed by both Booking.com and RoomRaccoon.

Not Automatically Sent:

iCal Channels (e.g., Mr and Mrs Smith): These bookings come in as options, requiring manual confirmation after the correct rate type is chosen.
B&B.nl and B&B.eu Bookings: These bookings also come in as options and need manual confirmation.
Manually Added Bookings: RoomRaccoon requires manual confirmation for these reservations.
- To send a confirmation manually, navigate to the Documents section of the reservation, select "Booking Confirmation" from the dropdown, and click the paper airplane icon to send.

Handling Languages

Language Detection:
When a booking is received, the system detects the guest's preferred language (if provided by the channel) and sends the confirmation in that language, provided a translated version exists.

Fallback Language:
If no language information is available, the system will default to your chosen fallback language (e.g., English).

Viewing Translations:
Ensure all documents are translated. Translated versions will appear in dark grey on the language overview.

Additional Tips

Include a link to a file or website with local recommendations to help guests plan their trip.
If your accommodation has rooms at different addresses, you can adjust the address for each room type in the confirmation.
For more on translating documents or adjusting locations, refer to the "Help" section in your account settings.

How to Set Up and Send Booking Confirmations

Setting Up the Booking Confirmation

Access the Documents Tab
Navigate to the Documents tab on the left side of your dashboard.

Add a New Document
Click on the + Document Tab in the top-left corner to create a new document.

Customize Your Content

Name your document.

Add personalized content in the "Custom Content" box. You can use the Automatic Template or insert your own text and copy-paste any relevant presets.

Choose Settings

Select the document type (e.g., Booking Confirmation).

Choose the desired language(s) and whether the document applies to specific rooms or all rooms.

Save Your Document
Once everything is set up, click Save.

When Are Booking Confirmations Sent?

Automatically Sent:

Direct Website Bookings: Guests receive an automatic confirmation immediately after making a reservation on your website via the Booking Engine.

Booking.com Bookings: These are confirmed by both Booking.com and RoomRaccoon.

Not Automatically Sent:

iCal Channels (e.g., Mr and Mrs Smith): These bookings come in as options, requiring manual confirmation after the correct rate type is chosen.

B&B.nl and B&B.eu Bookings: These bookings also come in as options and need manual confirmation.

Manually Added Bookings: RoomRaccoon requires manual confirmation for these reservations.

To send a confirmation manually, navigate to the Documents section of the reservation, select "Booking Confirmation" from the dropdown, and click the paper airplane icon to send.

Handling Languages

Language Detection:
When a booking is received, the system detects the guest's preferred language (if provided by the channel) and sends the confirmation in that language, provided a translated version exists.

Fallback Language:
If no language information is available, the system will default to your chosen fallback language (e.g., English).

Viewing Translations:
Ensure all documents are translated. Translated versions will appear in dark grey on the language overview.

Additional Tips

Include a link to a file or website with local recommendations to help guests plan their trip.

If your accommodation has rooms at different addresses, you can adjust the address for each room type in the confirmation.

For more on translating documents or adjusting locations, refer to the "Help" section in your account settings.

By following these steps, you can ensure a seamless booking experience for your guests, tailored to their language and needs!

How to Set Up and Send Booking Confirmations

Setting Up the Booking Confirmation

Access the Documents TabNavigate to the Documents tab on the left side of your dashboard.

Add a New DocumentClick on the + Document Tab in the top-left corner to create a new document.

Customize Your Content

Name your document.

Add personalized content in the "Custom Content" box. You can use the Automatic Template or insert your own text and copy-paste any relevant presets.

Choose Settings

Select the document type (e.g., Booking Confirmation).

Choose the desired language(s) and whether the document applies to specific rooms or all rooms.

Save Your DocumentOnce everything is set up, click Save.

When Are Booking Confirmations Sent?

Automatically Sent:

Direct Website Bookings: Guests receive an automatic confirmation immediately after making a reservation on your website via the Booking Engine.

Booking.com Bookings: These are confirmed by both Booking.com and RoomRaccoon.

Not Automatically Sent:

iCal Channels (e.g., Mr and Mrs Smith): These bookings come in as options, requiring manual confirmation after the correct rate type is chosen.

B&B.nl and B&B.eu Bookings: These bookings also come in as options and need manual confirmation.

Manually Added Bookings: RoomRaccoon requires manual confirmation for these reservations.

To send a confirmation manually, navigate to the Documents section of the reservation, select "Booking Confirmation" from the dropdown, and click the paper airplane icon to send.

Handling Languages

Language Detection:When a booking is received, the system detects the guest's preferred language (if provided by the channel) and sends the confirmation in that language, provided a translated version exists.

Fallback Language:If no language information is available, the system will default to your chosen fallback language (e.g., English).

Viewing Translations:Ensure all documents are translated. Translated versions will appear in dark grey on the language overview.

Additional Tips

Include a link to a file or website with local recommendations to help guests plan their trip.

If your accommodation has rooms at different addresses, you can adjust the address for each room type in the confirmation.

For more on translating documents or adjusting locations, refer to the "Help" section in your account settings.

By following these steps, you can ensure a seamless booking experience for your guests, tailored to their language and needs!

Access the Documents Tab
Navigate to the Documents tab on the left side of your dashboard.

Add a New Document
Click on the + Document Tab in the top-left corner to create a new document.

Save Your Document
Once everything is set up, click Save.

Language Detection:
When a booking is received, the system detects the guest's preferred language (if provided by the channel) and sends the confirmation in that language, provided a translated version exists.

Fallback Language:
If no language information is available, the system will default to your chosen fallback language (e.g., English).

Viewing Translations:
Ensure all documents are translated. Translated versions will appear in dark grey on the language overview.