How to Customise Documents

Modified on Mon, 21 Nov 2022 at 02:20 PM

RoomRaccoon allows you to create documents for your guests such as the booking confirmation, cancellation, pre-stay and post-stay documents. You can customise a document and create your own template too. 

  1. Click on the Documents Tab and navigate to the Set Up overview. 

  1. On the top right of your screen, click on "+ Documents”.

  1. Click on the drop-down to select the document type and give the document a name.

  1. Add custom content

  1. You can filter this document for specific room types or all rooms. Select “Apply to the following room types or rooms”. 

  1. Click Save. 

Good to know

  • You can add custom documents such as confirmations for tour operators, guest communication (e.g when they would like their linen changed), check-in confirmation etc. 

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