How to Set Up Post-stay Emails

Modified on Wed, 16 Nov, 2022 at 2:30 PM

Post-stay emails create a communication channel between the hotel and the guest after their stay.

This is important because it allows guests to provide feedback through reviews.

Through post-stay emails, you can offer guests discounts for their next visit which encourages returning guests!

You can easily set up post-stay emails in these easy steps:

1. Click on the Documents tab on the left of the screen.

2. Choose the post-stay email language

3. Click on + DOCUMENT  on the top right of your screen 

4. Change the type category to post-stay and fill out the necessary information about the mail and select whether this is set for all of your rooms or just one. You can then create your customised message by adding presets from the right hand. This data will automatically be included in the mail depending on each reservation.

6. You can see the example of how the mailer will look on the front end.

7. Click Save

Setting Up Automatic Mail Outs

1.Click on the Settings tab at the bottom left of the screen.

2. Scroll down to the email settings.

3. Here you can adjust the days when the mail will be sent.

4. Remember to click on Save at the top right of the screen!

Good To Know

  • Read more on when emails are sent out automatically here.

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