Booking Confirmation

Modified on Mon, 14 Nov 2022 at 10:20 AM

This is the email that can be sent to the guests with their reservation confirmation details to inform your guests that their reservation is confirmed, including the information you find relevant for them to know.

Why should you use this document?

To inform guests that their bookings have been made and for additional information that they need to know pertaining to their stay.

When will this be sent?

The booking confirmation is automatically sent to the guest as soon as the reservation has been made.

How do I set up the booking confirmation

  1. Click on the Documents Tab and navigate to the Set Up overview.

  1. Click on the Reservation Confirmation Document.

  1. You can now select the type of document, the language and whether you want it to be for a specific room or all of the rooms.

  1. The Automatic Template gives you a preset document which you can view at the bottom of the screen.

  1. The Custom presets can be inserted into your own custom document, simply type your message and copy and paste the presets into the content area provided.

Good to know

  • You can translate your booking confirmation to multiple languages. For more on translating your documents, click here.

  • If your accommodation offers rooms at different addresses, you can change the address in the confirmation. For more on how to change the location for a room type in a document, click here.

  • Add a link to a file or website about what to do in the area. This way the guest can already look ahead to the highlights in your city.

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