What the Document Tags Do?

On RoomRacoon you are able to customize documents by adding documents tags which will show different data sets from guests' details, reservation details, dates and prices and rates.

An example of this is the online check-in link used in the pre-stay document. Click here for more on the online check-in tag and how it is used in the pre-stay email.

Below is a list of tags and the information each tag will show in a document.

General tags

%onlinecheckinlink% - link that redirects the user to check-in online

%booker% - Adds first and last name of the booker

%booker_firstname% - First name of the booker

%booker_lastname% - Last name of the booker

%bookerdetails% - Country, telephone number, email address

%rooms% - Number and the Type of room

%addons% - Selected extras chosen by guest

%category% - Room type

%rate% - Rate connected to the room

%usp% - Unique Selling point e.g Sea View

%roomnr% - Room Number

%dateofarrival% - Date when the guest will arrive on the property

%dateofdeparture% - Date when the guest will leave the property

%estimatedarrivaltime% - Estimated time the guest will arrive on site

%bookingdetails% - Room type and Rate applied

%reservationnumber% - Booking number on your reservations

%grandtotal% - Total to be paid

%grandtotalwithtax% - Total to be paid (including tax)

%discount% - Discount applied to rate

%citytax% - City Tax charged

%due% - Amount due

%weeknumberarrival% - Week which guest will arrive (out of 52)

%daynumberarrival% - Day of the month

%monthnumberarrival% - Month number

%yearnumberarrival% - Year of Arrival

%yearnumberarrivalfull% - Full date

%dateofbooking% - Date the booking was made

%booker_gender% - Gender of the booker

%booker_salutation% - Salutation of the Booker

%numberofguests% - Number of guests in the booking

%numberofnights% - Number of nights guests will stay

%paymentrequestlink% - link that redirects the guest to a payment portal

Guest tags

%guest_firstname% - First name of the guest

%guest_lastname% - Last name of the guest

%guest_email% - guest email address

%guest_gender% - Gender of the guest

%guest_salutation% - Preferred Salutation

%guest_salutation_full% - Preferred full salutation

%guest_street% - Street of residence

%guest_house_number% - House Number of residence

%guest_postalcode% - Guest postal code

%guest_city% - Guest city of residence

%guest_country% - Guest country of residence

%guest_phonenumber% - Guest Phone number

%guest_dateofbirth% - Guest date of birth

%guest_passportnumber% - Guest Passport number

%guest_passporttype% - Guest Passport type

%guest_passportorigin% - Where the passport was issued

%guest_passportissued% - Date the passport was issued

%guest_passportexpiration% - Date of passport expiration

%guest_nationality% - Guest country of birth

%numberofadditionalguests% - Total number of other guests

%listguests% - List of other guest names

%listguestsbday% - List of other guest birthdays

%guest_signature% - Guest signature

Good to know

• Click here for more on the types of documents you can set up in RoomRaccoon.

• Click here for more on creating custom documents.

• Tags must be used exactly as shown. If they are translated, capital letters used, have spaces or are without the % icon, the tag will not work.

• If the guest/booker field is empty, the message will have a blank space in the tag location.