Add-ons - FAQs

Modified on Thu, 19 Sep at 6:46 AM

Setting up Add-ons

How do I make sure I don’t overbook add-ons?

It could be that your property only has a limited amount of baby beds or bikes available for guests to book during their stay. In this case, we recommend our users to set up an inventory for their add-ons. You can do so by following these simples steps:

When you set up your add-on, make sure to select the ‘Inventory limit applies’ toggle.
The inventory limit box will appear > fill in the inventory limit here.

Make sure you have the add-on activated for the correct room categories.

How do I connect an add-on to a ledger?

It is important to ensure that when you create an add-on, that you create this with the ledger already linked to it. This help centre article shows you how: How to add a ledger to your add-on?

If you manually add an add-on to your reservation that has not been pre-created, it is important to ensure that you add the ledger before clicking on “add and save” and saving the reservation.

If you have not done the above, please contact support to assist you in connecting the ledger to the add-on. How to Submit a Ticket?

I want to show a specific add-on in the Booking Engine?

After setting up the add-on, you can activate it for the booking engine. Do so by following these simple steps:

Go to My Property > Categories > Manage details.
Go to Advanced > Add-Ons.
This screen will allow you to select the add-ons you want to present in the booking engine per room category.
Don’t forget to save after you have selected the add-ons.

How do I present add-ons in the online check-in?

To present the add-ons in the online check-in, you need to have RaccoonUpsell set up in your online check-in.

A guest wants to add a tip (gratuity) to the bill. How do I do that?

If a guest is wanting to leave a tip for the staff on the bill, you can do so by creating a ‘gratuity’ add-on. When creating this add-on, make sure the VAT is 0% and create a special ledger for it.

Removing Add-Ons

How do I edit or remove an add-on in the reservation?

To edit or remove an add-on in the reservation, please use the pencil icon to edit or the delete button to remove. To delete, ensure that you click on the WORD “DELETE”.

Why can’t I remove the add-on from the reservation?

If the delete option is not available, this is most likely because you have already invoiced the add-on. Credit the invoice and then you can delete the add-on.

Can I delete add-ons from my account?

You can only delete add-ons from your account that are unused. An add-on cannot be removed from your account if it is linked to an (old) reservation. This is to avoid administration & financial reporting errors or discrepancies.

In addition, Add-ons cannot be removed if they are still connected to one or more room types. Make sure to check the room types before disconnecting the add-ons.

In case you have an add-on that is not working for your property or has been discontinued you can remove the add-on from your account. You do so by going to My Property > Add-ons > open the add-on you want to remove and scroll to the bottom of the page to REMOVE PERMANENTLY.