How to Upsell an Add-on in the Online Check-in

Modified on Wed, 15 Feb 2023 at 04:27 PM

To include add-ons to your online check in, your RaccoonUpsell needs to be activated. To find out how to do this click here.

Once your add-ons have been included to your online check-in guests can select them by checking in online via the online check in link. You must add this link to either your pre stay email or confirmation email. Find out how to set up a pre-stay email that includes an online check in link here.

Setting Up Add-Ons in the Online Check-In

  1. Navigate to the My property tab (key icon) at the top left of your screen and select that Add-Ons tab.

  1. Select the add-on you would like to offer during your online check-in by clicking on the pencil icon next to the add-on. 

  1. Add an enticing description that will encourage your guests to book the extra service or product.

  1. If you want to apply a discount to an add-on during the online check-in, add the discounted amount to the Online Check-in Price field.

  1. Check the Upsell option on the right hand side of your screen and enter the amount of that add-on you have in the maximum field. For example if you only have 10 bottles of MCC. You can also limit the amount you offer by entering the value into the maximum limit field.

  1. Click save.

  1. Then select the ‘Categories Tab’ and click on ‘Manage room type ’ for the room you want to feature add-ons for at the online check-in.

  1. Select Add-ons on the left side under Advanced information

  1. Choose the add-ons you want for the room type and click Save.

Note: If these add-ons are already booked in the Booking engine they will not be included in the online check in.

Good To Know

  • Find out how to upgrade your guest’s stay with RaccoonUpsell here.

  • Click here for more on how to add inventory to your add-ons.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article