Hotels are obliged to report guests' stays to the police. There are four different police forces in Spain, and depending on the property location, they need to report it to its corresponding police enforcement authority.
How to upload police report to Policía Nacional
Click on your Reports Module on the left side of the screen. Under the Performance tab you will see an overview of the Police Reports.
On the Police Reports section, choose the day you want to report and click send. A file will be downloaded and ready for you to submit to the police platform.
If Policía Nacional informs you that the last three digits numbers of the file are incorrect, you can insert the correct one in the 'Follow number' field and click send.
The next files you download will include the correct number.
How to setup the connection with Policía Nacional
To setup the connection in the RoomRaccoon account, we will require the following:
Your police account ID
Your police Account Password
The three-digit number of the last file that was sent to the police (example: 385)
You must ask Policia Nacional for the deliver method to be by File Upload.
Good to know
Please ensure all guest details marked with an asterisk * are filled in and the reservation status is updated to “Checked-in.” Otherwise, the file will exclude the reservations that do not match the criteria.
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