Payment Request Document

Modified on Fri, 24 Feb 2023 at 01:53 PM

A payment request is an email that can be sent to guests requesting payment for a due amount on their reservation. With a Payment Service Provider (PSP), you can ask guests to make online payments for a partial or full amount.

When should I send a payment request?

Send a payment request document when you request full or partial payments from the reservation, so the guests can use their credit cards to pay.

How to create a payment request:

  1. Click on the Documents Module on the left of the screen and navigate to the Set Up tab. 

  1. Scroll down until you reach the Payment Request tab and click on "Add a new document."


  1. Give the document the correct name (this will also be the subject of the e-mail).




  1. Add your custom content, should it be necessary.




  1. Click Save.


Good to know.


  • To send a payment request, there are a number of requirements that must be met. For more on these, click here.

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