Why Are Some Cancelled Reservations From Booking.com Not Automatically Removed From My RoomRaccoon Calendar?

Modified on Mon, 14 Nov, 2022 at 11:01 AM

There are two Booking.com policies that prevent cancellations for Booking.com reservations to be automatically removed from the RoomRaccoon calendar. Before contacting Roomraccoon be sure that none of these policies are active.

  • Smart Flex Reservations: The Smart Flex Reservations programme is designed to help attract more guests who prefer the flexibility option on your property when booking.

To disable the Smart Flex Reservations

  1. Sign in to your Booking.com extranet

  1. Go to the ‘Opportunities’ tab.

  1. Click Smart Flex Reservations programme.

  1. Click ‘Leave this programme’ at the bottom of the page and fill in the short survey.

  • Auto-replenish policy: The auto-replenishment feature ensures that when a reservation is cancelled, you can automatically make the cancelled room or unit available to be booked again by other potential guests. This gives your property maximum availability and visibility without having to manually make changes in the extranet.

To disable the auto-replenish policy

  1. Log in to the extranet

  1. Click on Rates & Availability and then click on Calendar

  1. Click on the settings symbol (three vertical dots).

  1. Click on Auto-replenishment.

  1. Under Calendar settings, click on Yes or No depending on whether you want to turn the auto-replenishment feature on or off.

Good to know

  • Click here for more information on the Smart Flex Reservations programme

  • Click here for more on the auto-replenish policy

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