What Support Does RoomRaccoon Provide

Modified on Mon, 14 Nov 2022 at 11:11 AM

RoomRaccoon offers you different kinds of support depending on the tier that you have subscribed to.

  • Entry and Starter

The entry and starter package gives you access to our Help Centre which has articles to assist with your daily operational questions. The Help Centre has more than 400 articles to assist with topics on Accommodation, Account settings, Booking engine and so much more.

If you still require further support you may open a new ticket and a member of our customer success team will reach out to you. click here for more on the ticketing centre.

  • Premium

The premium package gives access to the Help Centre, online message support and telephonic support between 9:00 - 21:00.

  • Enterprise

Enterprise is our flagship package which offers access to our Help Centre, online message support, telephonic support (09:00 - 21:00) and a dedicated Account Manager.

How to access the Help Centre

  1. Click on the question mark in the bottom right corner and select the Help Centre Tab.

  1. Click on the "Contact Us" tab at the top of the screen.

  1. Click "+Open New Ticket" to send us a new query or simply view all open, pending, and resolved issues by clicking “see all tickets”

Good to know

  • When opening a new ticket, the subject should be more than 10 Characters and the body should be more than 80 characters for a ticket to be successfully sent.

  • Our SLA for all queries is a turnaround time of within 24 hours.

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