How to configure your RaccoonPay card machine

Modified on Mon, 08 Apr 2024 at 10:56 AM

You have received your RaccoonPay Card Machine S1F2 model! Now you have to configure and activate it to start using it. We'll assist you with this process in this article.

Get started

Insert the receipt paper roll

  1. Pull up the cover of the paper roll compartment.

  2. Insert the paper roll making sure the paper sticks out a bit.

  3. Close the cover of the paper roll compartment.

Connect to your network

Connect your terminal to the internet so that it can communicate with the payment provider's payments platform and your own back-end systems.

Connect to Wi-Fi

  1. After selecting your language on the Welcome screen, select the arrow button:
  2. On the Setup Wi-Fi screen, select the + sign.
  3. Turn on the WLAN toggle switch.
  4. Select a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.
  5. Enter the Wi-Fi password.
  6. Select OK. The terminal sets the network as default automatically, and connects to it. You'll now see a Wi-Fi icon at the top of the display.

Updating the connection settings

If you need to change Wi-Fi usage later:

  1. Select Settings > Network.

  2. Enter your passcode.

  3. Select Wi-Fi. You can now:

    • Turn Wi-Fi on or off using the WLAN toggle switch.

    • Add another network as described above.

Turn on/off

If you turn on the card machine for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.

When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.

Turn on the terminal:

  • Press and hold the power button until the display turns on. If necessary, connect the terminal to a power supply to charge the battery.

Turn off the terminal:

  • Press and hold the power button until a dialog box appears, then confirm you want to turn off the terminal.

You can click here to access a video guiding the card machine configuration.

Use the USB-C charging cable

The S1F2 card machine is supplied with a USB-C charging cable and a region-specific power plug. This cable is compliant with the USB industry and UL standards. Always use the charging cable and the region-specific power plug provided by the payment provider.

Good to know

  • Shipping will take between 3-5 business days.
  • To access the settings & transactions actions, you will be required a secret passcode. If you do not have it, please contact us to obtain it.
  • Please get in touch with our support team if there is a problem with the card machine or if you are unable to activate it. We'll support you during this procedure!

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