Why Are There Reservations in Your Debtor Reports on Paid Accounts?

Your debtors report gives you an overview of outstanding payments and the figure owed on each reservation. This helps you keep track of all the payments that have been made and those outstanding that you still need to follow up. 

Sometimes you might find that a reservation has been paid however this is still reflected on the debtors list. This could be because the payment hasn’t been linked to the invoice - when this is the case the payment has a red exclamation next to the invoice on payments (see below).

To link this payment

1. Simply create an invoice if you haven’t already.

2. When you click on the exclamation you will be given an option to link the payment to the invoice number - click on it. 

3. Click Save