If a card machine payment appears in your RaccoonPay dashboard without being linked to a reservation, it will show as “unknown” or without a reservation number in the reservation section. To ensure payments are properly allocated, it’s important to always include the reservation number when processing payments.
To link a reservation please contact our support team by opening a new ticket with the payment amount and reservation number.
To ensure that this does not happen, we recommend that when taking payments from guests you action the payment from the reservation itself so that the payment is automatically linked.
How to initiate a Payment from Within the Reservation?
In the reservation, navigate to the bottom right of the screen. Open the Card Machine tab in the payments section.
Insert the amount you wish to charge and click on the green button CHARGE VIA CARD MACHINE.
The indicated amount will appear on the card machine. The guest can then proceed to pay using their desired payment method.
The payment will be reflected in the reservation and in the RaccoonPay Dashboard within a few moments.
Tip: You can take partial payment by entering a part payment value, if no value is placed here the total amount will be charged by default.
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