The Cash Drawer is a stringent system to ensure security and transparency in front desk operations. Any changes or actions taken in the cash drawer are permanent and are recorded on the Cash Drawer agenda.
Changes cannot be changed once recorded however to make changes on an error if you’ve overcharged for example you may create a credit note on the cash drawer.
In the below register a cash entry of £455 has been entered which was meant to be £400
How to Credit
Go to the reservation where the cash payment was made.
On the paid with tab, click on cash. Credit the amount by using the (-) icon. In this case the reservation payment has been overcharged by £55 so the amount will be - £55 and click save.
On your cash drawer you will see the refund paid out from the float.
Good to know
For more on cash drawer reports, click here
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