RaccoonPay Overview

Modified on Thu, 20 Apr 2023 at 10:52 AM

Is RaccoonPay activated?

You will now have a full overview of all of your various transactions in one place!

Gain an oversight of all:

  • Each successfully received payment.

  • The various payment methods used.

  • Payments allocated to booking numbers.

  • The payment status of each transaction.

  • Insights on the payments you have received. 


Within your payouts you can gain valuable information including:

  • Dates of all settlements made to you.

  • Settlement totals per batch

  • Overview of all the transaction fee’s

  • Payment periods.

  • Downloadable report for specific / all payments.

  • Easy payment reconciliation per batch


What is important to know for a specific payment?

  • You can view all payment and refund statuses in the dashboard overview

  • RaccoonPay uses 3Ds payment channels to prevent chargebacks and limit fraudulent transactions.


Are the specific payments with corresponding reservation numbers the same as in the payment overview?

The payments in the payment overview are indeed the same as in the general overview screen. We only show in the payout again which payments have been included in the payout, so that you know exactly which transactions you have received a payment from.

Why does it take longer for credit card transactions to be processed in the payout?

Payout cycles for some payment routes may take longer than others. For example, Visa and Mastercard might be settled earlier than American Express. IDEAL payments are processed immediately and are always included in the next payment.

What is a reversal risk?

Reversal risks are limited, guests agree to the terms of service when making their reservations. With this refund policies will be applied when required. The guest will therefore agree to the card being charged.

Important: Pre-Authorisation is not a payment. This is a temporary hold on the card for a specific value. If not charged the hold will be released within 14 days (depending on the issuer/country). 

There may be a chargeback attempt on a payment request, but it will not be successful if 3Ds security was used during the payment process.

Should I charge a card with a chargeback risk?

We recommend that RaccoonPay always works with payment requests, card machine payments or prepayments. The only risk in this case would be an expired card or a card with insufficient funds, the transaction will decline if this is the case. These forms of payment are all covered by 3D secure. There can be a refund request, however, a chargeback dispute will be limited if 3Ds security has been used.

Good To Know!

Do you have a stored credit card but would still like someone to pay at the Online Check-In? Then set up payments at the Online Check-In  or Online Check-out in the Booking Engine settings, remove the saved card from the reservation and let the guest check-in online. The amount is then paid as prepayment, via a 3D Secure payment.

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