Payment Reminder Document

The payment reminder is an email you can send to guests to remind them of outstanding amounts from their invoices to be paid. The payment reminder includes a payment link guests can use to pay with their credit card. 

When should you use this document

Send this document whenever you feel necessary to remind your guest of the payment to be made. It can be sent directly from the reservation or it can be sent from the debtors' report tab - 

How to create a payment reminder

1. Click on the Documents Tab on the bottom left of the screen and navigate to the Set Up overview. 

2. Add a new document or click on the payment reminder document. 

3. You can now select the type of document, the language and whether you want it to be for a specific room or on all of the rooms. 

4. The automatic template gives you a preset document which you can view at the bottom of the screen. 

5. Click Save when you are done configuring your document.

Good to know 

• Sending the payment reminder via the debtors' report will include the outstanding invoice that hasn't been fully paid.